Journal: Volume 21, No. 3, 2016
Pages: 63 – 71
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The problem of voice interaction in distribution management tasks

Ivan Naydonov

Abstract

The problem of automation of voice interaction in distribution management tasks is analyzed in the article. The main goal is to analyze domestic and foreign experience and single out ways for the use of voice control capabilities to optimize distribution processes in three areas: distribution management systems, voice recognition systems and voice interaction systems. The limits of GPS monitoring systems, which are used to control delivery processes, but do not reflect the causes of real situation deviation from the planned route, are discovered. To overcome these limits, the direction of voice interaction system for management tasks in distribution is offered. Available traditional voice recognition systems based on neural networks and hidden Markov models do not provide the required level for distribution because of resistance to noise, they require powerful hardware or stable access to the Internet. Two new principles of resolving the problem – the transition to another speech recognition unit and building a tree of possible scenarios of interaction to reduce the amount necessary to recognize commands, depending on the context of the situation, are offered. Thus, integrative model of reflex voice interaction in distribution management, which combines two articulated principles, is offered. The prospect of further research is to develop a software, which will be realized in proposed model, and to integrate it with existing authoring system of automation routing

Keywords

voice control, voice interaction, distribution management, speech recognition

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Suggested citation

Naydonov, I. (2016). The problem of voice interaction in distribution management tasks. Bulletin of Cherkasy State Technological University, 21(3), 63-71.